Shipping + Exchanges + Returns

Guarantee

We guarantee our products to be free of defects in the materials or craftsmanship. We will be happy to replace any defective products. Wear from normal usage is not included in this guarantee.

Shipping

All US orders over $100 receive FREE shipping automatically. We ship 5 days a week, Monday through Friday, from High Point, North Carolina. Everything comes minimally packaged. Our packaging ensures safe transit while also minimizing waste from packaging materials.

Please wait 48 hours from the time you receive a shipping confirmation email before inquiring about the status of a package.

For international orders, we are not responsible for any customs fees or VAT taxes that may apply in your country.

Exchanges

If you receive an object and it is not as you hoped, please let us know and we will do our best to make it right. Please contact us with your order number at brenda@wonofnine.com within 10 days of receiving the package.

Items must be returned in the original condition they were received, along with any tags or packaging. Return shipping costs are the customer’s responsibility. International customers will also be responsible for any duties and taxes that may apply.

Returns

We will gladly accept returns on objects in new, unused condition with all tags and packaging intact. If you would like to return an object, contact us with your order number at brenda@wonofnine.com within 10 days of receiving your order. We will send you an exchange/return authorization form that must be filled out and included in your package. You do not need to include the original receipt with your return.

You may return your item for a full refund of the amount which you paid at the time of purchase. The buyer is responsible for return shipping. International customers will also be responsible for any duties and taxes that may apply.

Returned goods are your responsibility until they reach our office – make sure they are packed properly and cannot get damaged on the way. All goods will be inspected on return.

Refunds will be credited back to your original method of payment, and will post approximately three days after the date of processing.

Only products purchased directly through Won of Nine may be returned.